Policies

At The Pool Center, we’re committed to providing high-quality service and products.

We understand that pool and spa issues can be frustrating, and we’re always here to help.

We ask that all interactions remain respectful so our team can continue to provide the best service possible. We reserve the right to discontinue service if inappropriate behavior occurs.

Many large items include manufacturer warranties, which are handled through the manufacturer and supported by The Pool Center.

Warranty coverage varies by product and brand, so we encourage customers to review their specific warranty details at the time of purchase.

Items such as heaters, hot tubs, liners, pools, robotic vacuums, and pumps often include manufacturer warranties. These typically cover defects, but do not include damage from chemicals, misuse, accidents, or improper care.

All labor performed by The Pool Center includes a one-year labor warranty.

This covers issues related to the original work performed, beginning on the date of service and applying once the invoice has been paid in full.

Warranty claims are reviewed on a case-by-case basis and apply to workmanship. Additional materials may not be included.

Invoices are due within 30 days of receipt. We accept check, credit card, and cash.

Billing questions or service concerns should be addressed within 15 days of the invoice date.

If you’re experiencing difficulty with payment, we offer financing through GreenSky and may be able to arrange a payment plan.

Please contact us with any questions—we’re here to help.

Invoices more than 30 days past due may be subject to collections. Reminder notices will be sent prior to this step.

Once an account is referred to collections, applicable fees may be added and the account will be handled by the collection agency.

For large projects, including pool builds and liners, accounts may be subject to a mechanic’s lien as allowed by law.

Invoices more than 30 days past due may be subject to collections. Reminder notices will be sent prior to this step.

Once an account is referred to collections, applicable fees may be added and the account will be handled by the collection agency.

For large projects, including pool builds and liners, accounts may be subject to a mechanic’s lien as allowed by law.

Privacy Policy

Effective Date: 3/20/26

The Pool Center (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or interact with our services.

Information We Collect

We may collect the following types of information:

• Personal Information: Name, phone number, email address, and service address

• Service Information: Details related to pool services, purchases, or inquiries

• Website Usage Data: Information about how you interact with our website (such as pages visited or time spent on the site)

How We Use Your Information

We use your information to:

• Provide and manage pool services

• Communicate with you about appointments, services, or inquiries

• Send service updates, reminders, and important notifications

• Improve our website and customer experience

• Send occasional promotions or updates (if you opt in)

SMS Communications

By providing your phone number, you consent to receive text messages from The Pool Center related to:

• Appointment scheduling and reminders

• Service updates and notifications

• Account or billing information

• Occasional promotional messages (if opted in)

Message frequency may vary. Standard message and data rates may apply.

You may opt out of SMS communications at any time by replying STOP. For assistance, reply HELP or contact us directly at 217-698-7665.

Email Communications

If you provide your email address, you may receive:

• Service confirmations and updates

• Important account or project information

• Promotions or seasonal updates (if subscribed)

You can unsubscribe from marketing emails at any time by clicking the “unsubscribe” link in any email or by contacting us directly.

Sharing of Information

We do not sell or rent your personal information.

We may share information only when necessary with:

• Service providers assisting with operations (such as scheduling or communication tools)

• Legal authorities if required by law

Data Security

We take reasonable measures to protect your information from unauthorized access, misuse, or disclosure.

Your Choices

You have the right to:

• Opt out of marketing communications at any time

• Request updates or corrections to your information

• Contact us with any privacy-related concerns

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

The Pool Center
📞 217-698-7665
📧 help@poolcenterspringfield.com
📍 3740 Wabash Ave., Springfield, IL 62711